To support you during your trading journey, we have collected the most useful information and frequently asked questions along with answers on one page.
You can trade 24 hours a day, starting at 00:00 Monday and closing at 24:00 Friday (server time). Please note that the server time is GMT + 2 (GMT + 3 applies during daylight saving/summertime).
The charts show the Bid price by default. You open a Buy position with the Ask price and close it with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore, the difference in price is due to the spread .
Your order will be stop-out when the margin level (Equity/Used Margin) of your trading account goes below 20%. This will trigger a stop-out, and your positions will start closing, starting from the most unprofitable.
The requote statement usually pops up to inform traders that the execution price has changed and allows traders to decide whether they wish to accept the new price. The advertised price affected by high market volatility can change in a split second, and we need to offer you the latest market price. In such an event, you can either accept the new requoting or reject the new price and cancel the execution of the transaction. Another possible reason for getting requotes could be a bad internet connection, which can delay the transmission of orders; in this situation, you will see old prices instead of current market prices.
We offer negative balance protection to all clients as part of the Agreement with a client, as long as it is not manipulated. The interests of our clients are our primary objective; therefore, we ensure that clients may never lose more than their total deposits.
If you placed an instant order, it might not always be possible to cancel it, if our trading server has already received your request. In this case, your platform would also give you a warning: `Closing of this window will not guarantee the order cancelling`.
Please note that we are using fractional pips pricing for the client to benefit from rounding. Instead of 4 decimal places, we use 5, and therefore the ten pips mark you see is 1.0 pip.
Our platform supports such functionalities. Please be aware that trading operations using additional functions on your client terminals such as trailing stop or expert advisor are executed completely under your responsibility, as they depend directly on your trading terminal.
We require a recent utility bill (Water/Electricity bill) or a recent bank statement dated within the last six months. Please note that we are not accepting online statements and mobile phone bills.
You can change the leverage on your account via the client portal by clicking on `Actions` next to the account you wish to amend. This button can be found on the `Overview` tab under My Account. Your account should not have any open positions to change the leverage.
Real accounts have instant execution that involves the use of requotes, while STP/ECN accounts have market execution with no requotes. Moreover, there is a difference in spreads because of a different liquidity provider.
Internal transfers can be made via the client portal. Click on `Transactions` then `Internal Transfers`. Choose the respective accounts and the amounts, then press `Submit`. Please note that the balance has to match on the `From` account.
Apple has changed the security settings to allow installations from the App Store only. To fix it, please go to `System Preferences` > `Security & Privacy`. On the General Tab, click the little lock in the lower left corner to unlock the general preference panel. Then select the “Anywhere” option from the menu.
Go to the client portal , click on `My Account`, then `Overview`, and after click `Actions` next to the account for which you wish to change the password.
To change your MT4 password, please log into your MT4 Platform, click on `Tools`, then `Options`, click on `Change` next to the password Tab. Please enter your current password and enter a new one, then click `OK`.
To change the password on your Android/iPhone, please click on the `Settings` tab, then click on `Accounts`. On the bottom right corner, you will see a Key icon, and please click on it. You will see a pop-up window to change your password.
Payment and funding authorisation is 100% automatic, and our client portal allows deposits and withdrawals using a simple, easy-to-use single interface. Please see the list of available account funding methods.
You can deposit your funds via the client portal. Click on the `Deposit Funds` Tab and chose the appropriate funding method. Please note that deposit can take up to 24 hours to be processed depending on the method you choose. Bank Wire transfers can take up to 3 working days, depending on the bank.
The currencies in which you can deposit depends on the payment method you chose. Main currencies, which are covered, are USD, EUR, GBP, AUD, JPY, CHF, PLN, RUB and HUF. Deposits in different currencies will be converted into the base currency of your trading account at the prevailing rate at the given time.
You can withdraw funds if you have open positions on your platform. Please note that your free margin must exceed the amount specified in the withdrawal instruction, including all payment charges. You will not be able to make a request if you have insufficient funds.
The extra amount that was removed is part of the not withdrawable trading bonus that you have received. Whenever you make a withdrawal, a proportion of the trading bonus is removed relative to the amount you deposited and requested a withdrawal.
You can withdraw your profits only through the Bank Wire. You can receive your initial deposit via the payment method initially used and then all excess funds (profits) will be sent to your bank account. In order for the above to take effect, you need to apply for a bank withdrawal from your client portal.
